Duma Gqubule , trading as The Transformation Lens (Pty) Ltd , is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use www.dumagqubule.com.

1. Responsible Party

Duma Gqubule | Trading as The Transformation Lens (PTY)LTD | Website:
www.dumagqubule.com
Email: colene@thetransformationlens.africa
Address: 105 Gleneagles, 23 2nd Street, Killarney, Johannesburg 2193,
Gauteng, South Africa

2. Personal Information We Collect

We may collect the following categories of personal information:
• Identity information: full name, identity number;
• Contact information: email address, phone number, physical/postal
address;
• Transaction information: reports purchased, payment amounts, order
history;
• Payment information: we do not store full card details – payments are
processed by third-party payment gateways;
• Technical information: IP address, browser type, device information,
cookies (see Cookie Policy);
• Communication records: emails or messages you send us.

3. How We Use Your Personal Information

We use your personal information to:
• Process and fulfil your report orders (digital and physical);
• Communicate with you about your orders, queries, or complaints;
• Send you updates about new reports or services, where you have consented;
• Comply with our legal obligations under South African law;
• Improve our Website and services.

4. Legal Basis for Processing

We process your personal information on the following lawful grounds:
• Performance of a contract: to fulfil your order;
• Compliance with a legal obligations;
• Legitimate interests: improving our services and preventing fraud;
• Consent: for marketing communications (you may withdraw consent at any time).

5. Sharing of Personal Information

We do not sell your personal information. We may share it with:
• Payment processors and courier/postal services (solely to fulfil your order);
• IT service providers (website hosting, email services);
• Regulatory authorities if required by law.

All third-party processors are required to handle your information securely and in accordance with POPIA.

6. Retention of Personal Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by South African law (e.g. five years for financial records). After that period, your information will be securely deleted or anonymised.

7. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under POPIA

You have the right to:
• Request access to the personal information we hold about you;
• Request correction or deletion of inaccurate or outdated information;
• Object to the processing of your personal information;
• Lodge a complaint with the Information Regulator (www.justice.gov.za/inforeg).

To exercise these rights, contact us at colene@thetransformationlens.africa

9. Cross-Border Transfers

If your personal information is transferred outside South Africa (for example, to cloud service providers), we ensure that adequate protection is in place as required by POPIA.

10. Children

This Website is not directed at children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the updated Policy.

12. Contact